Payments via credit and debit cartds will ONLY be sent to the card holders registered address.
WE DO NOT TOLERATE CREDIT CARD FRAUD.
Ride Hard BMX offer FREE delivery to the UK Mainland on all orders over £60.
All in stock items purchased before 2pm are generally dispatched from us that day. Smaller items are sent via First Class Recorded Post; large/heavy or high value items are dispatched either via Royal Mail Special Next Day Delivery or an overnight courier service (APC). All services require a signature upon receipt. Items are delivered on the next working day (Mon-Fri).
Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the overall price of the order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items will be well protected against damage in transit.
If you are unhappy with your products in any way and wish to obtain a refund you must return them within 7 days of receipt at the cost to the customer. The returned products must be unused and with all original packaging.
If you wish to exchange your items you may do so within 14 days of receipt. The customer must pay the postage costs to return the item and we will reciprocate by sending the exchanged item to you free of charge on receipt of the goods. The returned products must be unused and with all original packaging.
All returned items must be in a new and unused condition, with all tags and packaging included. All returns are checked by Ride Hard BMX before a refund is issued. We will not accept returned goods that are not in a saleable condition and will return them at cost to the buyer. To enable us to process your return efficiently please enclose a note with your returned items detailing your name, address and order number and telling us what you would like us to do either exchange, credit note or refund.
If the reason for the return is because of an error on our part or the product is faulty we will also refund the cost of the return postage but customers must contact us via telephone with details within 5 days of receipt of items. We will process your return as soon as possible – normally within 2-3 working days. Refunds are made to your credit card or paypal account the same day but can take up to three days to reach your account.
We would advise you to at least obtain a proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.
Any Goods returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights.
WE ARE SORRY BUT WE DO NOT SHIP OUTSIDE OF THE UNITED KINGDOM